Service Terms and Conditions

PAYMENT TERMS & CONDITIONS:
Should we cancel a trip and you have already paid, you will be refunded. Please cancel 7 days in advance as per our cancellation policy. Should you not arrive for your trip, you will be billed.

REFUND POLICY:
Sharks are wild animals and their presence cannot be guaranteed. In the event that there is no shark activity while on a shark cage diving tour with Shark Encounters, then a voucher will be offered. This voucher is not transferable – your name and passport number will be recorded on the voucher. If a shark has been sighted from the boat, we will consider that a successful trip.

In the event of illness, hospitalisation, accident or death (with the necessary proof and discretion of management) a full refund will be considered.

The vehicle transfer fee is non-refundable.

CONSERVATION & EDUCATION
We can guarantee a marine biologist on board who will educate you on our favourite apex predator and other shark species seen.

WEATHER:
Our trips are weather dependent and times can vary. We will confirm the time you need to be with us the afternoon prior to your trip once we have done a detailed weather check. Should sea and weather conditions unexpectedly change while at sea, it may affect your time to dive in the cage. (this would be unusual as our team does regular weather checks.)

MEDICAL CONDITIONS:
Do you have any of the following medical conditions our crew should be aware of?
Epilepsy/ Seizures, Asthma, High Blood Pressure/ Heart conditions, Diabetes, Other? Please inform our reservations team, so we can take good care of you.

LIABILITY:
Guests must sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk. Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity.

Our indemnity reads as follows: I am aware that cage diving, shark diving and boating are potentially hazardous activities, and I am voluntarily participating in these activities with knowledge of the danger involved and hereby agree to accept all the risks of injury or death. I further understand that by signing this document, I am releasing any claims I have against Shark Encounters (Pty) Ltd, or any other person employed or otherwise associated with them, from liability, property damage and or wrongful death arising from the boating or diving activities that I wish to engage in. I understand that I am responsible for my participation in the boating and or diving activities engage in. I understand that in the event that there is no shark activity while on a shark cage diving tour with Shark Encounters, then a voucher will be offered. This voucher is not transferable – your name and passport number will be recorded on the voucher.

IMPORTANT INFORMATION

WHERE TO FIND US:
61 Kabeljou street, Gansbaai, Western Cape, South Africa, 7220.
Please allow enough time for transport from Cape Town (3 hours) and Hermanus (1 hour) when travelling to Gansbaai. Please be aware that there are road works en route and waiting times are included in the above travelling times.

TO BRING:
Sunscreen, bathing costume, comfortable closed shoes, warm clothing – it can be chilly at sea. Please take your SEA SICKNESS pills the night before and again two hours prior to the trip. We are legally not allowed to sell any medication.

GENERAL:
All trips are subject to weather conditions and times may vary accordingly. Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein.

All terms and conditions are subject to South African Law & Jurisdiction.

A STARRING ROLE - PHOTOGRAPHIC MATERIAL:
We take photographs, films and videos (including in electronic format) of our guests during the excursion, and may use such photographic, film and video material for the purpose of any advertising or brochure productions, which the client irrevocably gives his consent thereto, and without any consideration being payable to the client.

Shark Encounters (Pty) Ltd is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Shark Encounters (Pty) Ltd is subject to availability. In cases of unavailability, go to Shark Encounters (Pty) Ltd every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.

Customer privacy policy
Shark Encounters (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Shark Encounters (Pty) Ltd bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Shark Encounters (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Shark Encounters (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Shark Encounters (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Shark Encounters (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other
documents or communication of whatsoever nature.
Variation
Shark Encounters (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Shark Encounters (Pty) Ltd based in South Africa trading as Shark Encounters (Pty) Ltd with company registration number 2017/172174/07.

Shark Encounters (Pty) Ltd
Email:reservations@sharkencounters.co.za
Tel: 076 984 4372